Effective Date: June 26, 2025
At AI INNOVATIONS LION LLC, we are dedicated to delivering your sofa orders promptly, safely, and with the highest level of care. Please review our shipping policy to understand processing times, delivery methods, costs, and important information.
1. Order Processing Time
All sofa orders are processed within 3-5 business days after payment confirmation due to careful packaging and quality checks.
Orders placed on weekends or holidays will be processed on the next business day.
Custom or specially ordered sofas may require additional processing time, which will be communicated upon order confirmation.
2. Shipping Methods & Carriers
We partner with trusted carriers such as FedEx Freight, UPS Freight, and specialized furniture delivery services to ensure safe handling and timely delivery.
Shipping options available will be shown during checkout based on your delivery address.
Tracking details will be emailed once your sofa ships.
3. Shipping Destinations
We currently ship to all 50 states within the United States.
At this time, international shipping is not available for sofa products.
4. Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of the sofa.
Standard shipping fees will be displayed at checkout.
Expedited or white-glove delivery services may be offered at an additional cost.
5. Delivery Time Estimates
| Shipping Method | Estimated Delivery Time* |
|---|---|
| Standard Shipping | 7–14 business days |
| Expedited Shipping | 3–7 business days |
| White-Glove Delivery | 5–10 business days |
*Delivery times are estimates and may vary due to carrier schedules, weather, or unforeseen circumstances.
6. Delivery Process
White-glove delivery includes in-home setup and packaging removal.
Standard delivery may involve curbside or threshold delivery only; customers should verify specific terms during purchase.
Please ensure someone is available to receive and inspect the sofa at the delivery address.
7. Damaged or Lost Shipments
Inspect your sofa upon delivery and report any damage or missing items immediately.
Contact our customer service within 7 days of delivery with photos and order details.
We will assist in resolving the issue, including filing claims or arranging replacements.
8. Address Accuracy
Please provide complete and accurate shipping information.
We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
9. Contact Us
For shipping inquiries or assistance, please contact:
AI INNOVATIONS LION LLC
Email: [email protected]
Phone: (480) 877-1645