Effective Date: June 26, 2025
At AI INNOVATIONS LION LLC, we strive to ensure your complete satisfaction with every sofa purchase. If for any reason you are not fully satisfied, our return and exchange policy is designed to make the process as smooth and straightforward as possible.
1. Return Eligibility
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Returns are accepted within 30 days of the delivery date.
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The sofa must be in unused, undamaged, and ori, with all packaging, tags, and accessories intact.
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Custom-made or specially ordered sofas are non-returnable unless defective or damaged upon arrival.
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To initiate a return, please contact our customer service within the 30-day period.
2. Return Process
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Contact our support team at [email protected] or call (480) 877-1645 to request a Return Merchandise Authorization (RMA) number.
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Provide your order number, photos of the product (if applicable), and reason for the return.
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Once approved, you will receive instructions on how to return the item.
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Customers are generally responsible for return shipping costs, except in cases of defective or incorrect items.
3. Exchange Policy
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Exchanges are subject to product availability.
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To exchange a sofa, please return the original item following the return process and place a new order for the desired product.
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We do not offer direct in-place exchanges at this time.
4. Refunds
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Refunds will be processed after we receive and inspect the returned sofa.
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Approved refunds will be credited to the original payment method within 7-10 business days.
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Shipping fees are non-refundable unless the return is due to our error.
5. Damaged or Defective Items
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Please inspect your sofa immediately upon delivery.
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If the sofa is damaged or defective, contact us within 7 days with photos and order details.
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We will arrange for repair, replacement, or refund at no additional cost to you.
6. Non-Returnable Items
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Customized or personalized sofas (unless defective)
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Items returned after the 30-day window
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Sofas showing signs of wear, damage, or misuse
7. Contact Information
For all returns, exchanges, or related inquiries, please contact:
AI INNOVATIONS LION LLC
Email: [email protected]
Phone: (480) 877-1645