Orders & Shipping
1. How long does it take to process my order?
We strive to process all orders within 1-3 business days after payment confirmation. Custom or bulk orders may require additional processing time, which will be communicated during checkout.
2. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping fees and delivery times vary depending on the destination. Please note that international shipments may be subject to customs fees, taxes, and import duties, which are the responsibility of the customer.
3. How can I track my order?
Once your order has shipped, you will receive an email with tracking information and a link to the carrier’s website. Please allow 24-48 hours for tracking updates to become available.
4. What should I do if my package is lost or damaged during transit?
If your package is lost or arrives damaged, please contact our customer service team immediately with your order number and photos of the damage. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund as appropriate.
5. Can I change or cancel my order after placing it?
Orders can only be modified or canceled within 24 hours of placement. Please contact our support team promptly if you need to make changes. After this period, we may not be able to alter the order due to processing schedules.
Products & Warranty
6. What types of sofas and fabrics do you offer?
We offer a diverse range of sofas, including sectional, loveseat, and sleeper sofas, crafted with premium, durable fabrics such as linen, velvet, microfiber, and eco-friendly textiles. Our products are designed for both comfort and style.
7. How do I care for my sofa fabric?
To maintain your sofa’s appearance, we recommend regular vacuuming to remove dust and debris. For spills or stains, gently blot with a clean cloth and mild detergent. Avoid harsh chemicals and direct sunlight to preserve fabric color and texture.
8. Are your fabrics environmentally friendly?
Yes, we prioritize sustainability by selecting eco-friendly and responsibly sourced fabrics whenever possible, minimizing environmental impact while maintaining high quality.
9. What is the warranty coverage on your sofas?
Our sofas come with a 3-year limited warranty covering manufacturing defects in materials and workmanship. The warranty does not cover normal wear and tear, accidental damage, or misuse.
10. What if I receive a defective or incorrect product?
Please contact customer service immediately with your order details and photos of the issue. We will arrange for a replacement, repair, or refund based on the situation and our policies.
Returns & Exchanges
11. What is your return policy?
Returns are accepted within 30 days of receipt, provided the product is unused, in original condition, and packaging. Customized or final sale items may not be eligible for return. Please contact us to initiate a return.
12. How do I return a product?
To return a product, please contact customer support for a Return Merchandise Authorization (RMA) number and detailed instructions. Customers are responsible for return shipping costs unless the return is due to our error or defective products.
13. Can I exchange my sofa for a different model or fabric?
We currently do not offer direct exchanges. If you wish to exchange, please return the original item for a refund and place a new order.
Additional Questions
14. Can I request fabric samples before purchasing?
Yes, we offer fabric swatches upon request to help you make an informed decision. Please contact our support team for assistance.
15. Do you offer custom sofa designs or sizes?
We provide customization options for certain models. Contact us to discuss your specific needs and availability.
16. How do you ensure product quality?
Each sofa undergoes rigorous quality control, including frame strength testing, fabric durability checks, and craftsmanship inspections to ensure you receive a premium product.